Responsible Gaming
at bd100

At bd100, responsible gaming is not a checkbox — it is a core value woven into every aspect of how we build and operate our platform. We firmly believe that gambling should be a form of entertainment, not a source of financial stress or personal harm. Our responsible gaming programme is designed to ensure that every player who chooses bd100 as their online gaming destination in Bangladesh can do so in a safe, transparent, and enjoyable environment.

bd100 invests continuously in the tools, policies, and training that allow our team to identify players who may be experiencing difficulties and to respond with empathy and practical support. Our responsible gaming standards apply equally to all products on our platform — whether you are betting on cricket BPL fixtures, spinning slots, playing live dealer tables, or exploring any other game category.

bd100 strictly prohibits access to its gaming services by anyone under the age of 18. This is a firm, non-negotiable policy that applies to every player regardless of their location within Bangladesh or the device they use to access bd100.im.

During the account registration process, all players are required to confirm that they are 18 years of age or older. bd100 verifies this declaration through its KYC identity verification process, which may require submission of a valid Bangladesh National Identity Card (NID), passport, or other government-issued identification document. Players whose age cannot be verified or who are found to be under 18 will have their accounts immediately suspended and any balances held pending review.

How bd100 Enforces the 18+ Policy

• Registration Declaration: Every new player must confirm their date of birth and agree to the 18+ policy during sign-up.
• NID / Passport Verification: bd100 requires identity document submission as part of the KYC process. Documents are reviewed by our compliance team to verify the player's age.
• Ongoing Monitoring: bd100's compliance team monitors account activity for indicators that a registered account may be accessed by an underage individual, such as patterns inconsistent with adult behaviour.
• Immediate Suspension: If there is reasonable suspicion that an account holder is under 18, the account is suspended immediately pending full identity verification. No withdrawals are permitted during suspension.
• Reporting Obligation: bd100 takes its duty to protect minors seriously. Where underage gambling is confirmed, bd100 reserves the right to report the matter to relevant authorities in Bangladesh.

bd100 provides a comprehensive suite of responsible gaming tools that put you in control of your gambling activity. These tools are available to all registered players and can be activated at any time through your account settings or by contacting our support team. Using these tools is always free, confidential, and without prejudice to your account standing.

Problem gambling can affect anyone, regardless of age, background, or financial situation. It often develops gradually, making it difficult to recognise in its early stages. bd100 encourages all players to regularly reflect on their gambling behaviour and to seek help without hesitation if they are concerned.

The following warning signs may indicate that gambling has moved beyond healthy entertainment and is beginning to cause harm. If you recognise several of these signs in yourself or someone you know, we strongly encourage you to use bd100's self-exclusion tools and reach out to a professional support service.

Self-exclusion is bd100's most powerful responsible gaming tool. It allows you to voluntarily block your own access to the bd100 platform for a defined period or permanently. Once self-exclusion is activated, bd100 will make every reasonable effort to ensure you cannot log into your account, deposit funds, or place bets during the exclusion period.

Available Self-Exclusion Periods

• 6 Months: A medium-term break suitable for players who want a significant pause to reassess their relationship with gambling.
• 1 Year: A longer exclusion period for players who feel they need extended time away from gambling.
• 3 Years: A serious long-term exclusion for players experiencing significant gambling-related difficulties.
• Permanent Closure: Irreversible account closure with no option to reopen. This option is recommended for players who have decided to stop gambling entirely.

What Self-Exclusion Covers

• Complete block on logging into your bd100 account from any device or browser.
• Suspension of all marketing and promotional communications from bd100 to your registered email and phone number.
• Prevention of new account registration using the same identity details during the exclusion period.
• Any account balance at the time of self-exclusion will be held securely and returned to you via your registered payment method (bKash, Nagad, Rocket, or Upay) after the exclusion period concludes, or immediately upon permanent closure request.

How to Activate Self-Exclusion

bd100 recognises that our support team, while trained and compassionate, is not a substitute for professional counselling or clinical intervention when gambling has become a serious problem. We actively encourage players who are struggling to seek guidance from qualified support organisations. The resources below are available to players based in Bangladesh and can provide confidential, professional assistance.

bd100 Internal Support

• 24/7 Live Chat: Our responsible gaming team is available around the clock via the live chat feature on bd100.im. This is the fastest way to access immediate help, activate account restrictions, or discuss your concerns in confidence.
• Email Support: For written requests or detailed enquiries, send an email to [email protected]. We aim to respond to responsible gaming emails within 24 hours.
• Account Self-Management: Your bd100 account dashboard provides direct access to deposit limits, session limits, cooling-off tools, and your full gambling history — available at any time without needing to contact support.

Getting Help in Bangladesh

If you or someone you care about is experiencing gambling-related harm, we encourage you to speak to a trusted doctor, counsellor, or mental health professional. In Bangladesh, mental health support services are available through government-run facilities including the National Institute of Mental Health (NIMH) in Dhaka, as well as a growing number of private counselling services across major cities including Chittagong, Sylhet, Rajshahi, and Khulna.

Community and family support networks — including conversations with trusted family members, religious leaders, or community representatives — can also be a valuable first step for players who feel comfortable discussing their situation within their personal network.

Protecting children from exposure to online gambling content is a responsibility bd100 takes very seriously. We strongly encourage parents and guardians to take proactive steps to ensure that minors in their household cannot access bd100.im or any other online gambling platform.

Steps Parents and Guardians Can Take

• Device-Level Parental Controls: Use the parental control features built into Android, iOS, Windows, and other operating systems to restrict access to gambling-related websites and apps. Most modern devices include content filtering tools that can block categories of websites including online gambling.
• Browser Filtering Software: Consider installing dedicated web filtering software that allows you to block access to specific domains — including bd100.im — from shared family devices.
• Secure Your bd100 Account: Never share your bd100 login credentials with anyone, including family members. Use a strong, unique password and enable any two-factor authentication features available on your account to prevent unauthorised access.
• Supervise Device Usage: Be aware of the websites your children visit and the apps they use, particularly on smartphones and tablets. Open conversations about responsible internet use are one of the most effective protective tools available.
• Contact bd100 if You Have Concerns: If you suspect that a minor has accessed bd100.im using your account or a fraudulently created account, contact our support team immediately via live chat or email. We will act swiftly to investigate and resolve the matter.

bd100's dedicated responsible gaming team is here to help you at any point in your player journey — whether you want to set up account limits, take a break, ask questions about our policies, or simply talk to someone about a concern. All responsible gaming conversations are treated with the strictest confidence.